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Grand Bahama Power Company improving Customer Communications and Notification Procedures

July 14, 2011
Customer Service Representative at the 24hr Call Centre, 352-8411
Customer Service Representative at the 24hr Call Centre, 352-8411

The Grand Bahama Power Company is continuously making efforts to improve its customer communications and notifications. Last year the company launched its innovative phone program with a new Integrated Voice Response System (IVR) equipped with several features that enables customers to access their account information via their phone.

According to Katherine Demeritte, GBPC Director of Customer Service, “The best feature is that our customers can access their personal account information from the comfort of their home. They can obtain their account information, have billing queries addressed by an interactive automated system and receive real time information in the event of an outage in their area.”

The company is also delivering on its promise to deliver disconnection messages. Currently the Customer Service department sends all residential and commercial customers a disconnection notice prior to having their service disengaged. “This system is working but we are still asking our customers to verify that we have their current and correct information so they are able to benefit from these added features,” said Demeritte. “You can call our 24 hour call center, 352-8411, to update your customer information or stop by the GBPC headquarters located on Pioneers Way and the Mall Drive.”

In addition to this Ms. Demeritte reminds customers that it’s now easier to pay power bills without having to come into the company offices. “Today’s customer has many more payment options than they previously had,” said Demeritte. “All our customers need is their GB Power account number located on the top left hand corner of the bill and they can pay on line via online banking or they can make payments at any local branch of Commonwealth Bank, Scotiabank, and Bank of the Bahamas or CIBC First Caribbean.” In addition to this customers can utilize the check drop off boxes in the office or at the drive thru window at the downtown Freeport office.