e-pay FAQ

What is e-pay?

E-pay is a convenient and secure way to pay your power e-bill with the click of a mouse. You maintain control over your payment amount and timing by using one of the three e-pay payment features: onetime payment, recurring payment or fixed amount. 

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Why should I sign up for e-pay?

Control: e-pay customers have complete control over their payment amount and date.
Convenience: You will be able to view your bill and pay it from the same site without multiple log-ins.
Satisfaction: If you are not satisfied you can cancel e-pay at any time.

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How do I sign-up to e-pay?

There is no sign up for e-pay; e-pay is available to e-bill customers.  As an existing e-bill customer you can click on the PAY button on your current bills page to access the e-pay form.

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What payment types are available?

You can pay your e-bill by either MasterCard or Visa Credit Cards

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What are my payment options?

Once you have been registered for e-bill, you will need to set up your bill payment option on your e-bill site. There are three payment options available to you to make these bill payments:

  • Single/ Independent payment 
  • Fixed amount payments 
  • Automatic payments

Single / Independent payments

These are "one-time" payments, you simply click the Pay button, select the date and amount and then click submit. You can do this each time your bill arrives.

Pay Online

Description

Pay the bills either one by one or combined into one payment.

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Recurring Payments

To setup a recurring payment, simply click on the Payments link, and then click on the button1 button. Next click on button2 button. Once in a new screen, as seen below, please select your choices and click submit.

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1.Fixed Amount Payments

Customers can choose to pay a specific amount on their account and the number of payments they would like to make. For example, you can choose to pay $100 every month for 10 payments.

The last payment amount setting in the fixed amount option lets you choose a different amount from your pre-selected amount for the last payment. For instance if a customer chooses to pay $100 every month for 10 payments with last payment amount of $90 then customer would have paid $990 in 10 months. This last payment setting can be changed and/or canceled at any point.

Note: This feature will only withdraw a fixed amount from your credit card. Any excess charges on the bill over this fixed amount could result in late charges  and disconnection if not paid by the bill due date.


2.Automatic Payments

The automatic payment option allows bill payments to be withdrawn from your credit card on the date you select.

This feature is only activated when a new bill arrives. Any existing or previous power bill before registration of e-pay must be paid using the single/independent option or another type of payment option.

Note: This feature will withdraw the full bill amount on due date for new bills issued after you chose this option. For current or outstanding bills, please use the single/independent option.


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How do I cancel e-pay?

To cancel e-pay you can either:

  1. From the e-bill homepage, click on the payments section from the site menu on the right side of the screen. 
  2. Click on the "My Payment Accounts" button in the payment section of the e-bill. To delete your credit card information, simply click on the appropriate credit card and click delete. The edit button only lets you change the nickname of an account in e-bill.

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What does the Payment Status mean?

When a recurring payment is made on e-pay it goes through a few different stages as it is processed.

  • 3 days before the payment is due to be withdrawn from your credit card the status of the payment will change to Scheduled. 
  • On the day of the withdrawal the status changes to Pending. 
  • Once the Payment has been processed by the bank it will change to either Approved or Rejected.

Payments made toward bills outside of e-pay will be displayed in the Payment section with an Approved or Rejected status.

Payment's status can be monitored as it goes through different stages of processing. This can be done from the Current bills page.

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How can my Scheduled payments be changed or canceled?

When the payment status is SCHEDULED, you can still change the payment amount or cancel the payment. To do this, click on the "My Recurring Payments" in the payment section of e-bill.

Once the payment status is changed to PENDING, it cannot be canceled or modified.

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