- Account Number: The account number is how we identify each unique customer account. The first group of numbers represents the Customer Identification number. This number is specific to the individual customer. The second group of numbers is the Location Identification Number. It is the number assigned to a specific building or location and does not change irrespective of who occupies that building.
- Service Address: Street address where the building is located.
- Bill Date: Date when the bill was issued.
- Due Date: Date when the current charges become due. (Does not include any amount not paid prior to the bill date).
- Balance owing after last payment – Overdue Amount: Balance not paid prior to the current bill date. (Amount for which a customer can be disconnected immediately).
- Service Period: The date the meter was read in the previous month and the date it was read in the current month respectively. It also represents the billing cycle. That is the date on average the meter could be read for this account.
- Days: The number of days between the read date of the previous month and the read date of the current month.
- New meter reading: The meter reading for the current billing month.
- Last meter reading: The meter reading for the previous billing month.
- kWh used: The difference between the current month’s meter reading and the previous month’s meter reading multiplied by the billing multiplier. It is the amount of Kilowatt-hours used within the current billing period.
- Total current energy charges: The amount of the bill for the current month.
- Multiplier: The billing multiplier calculated based on the meter multiplier, the current transformer and potential transformer ratios.
- Current demand: Applies to commercial customers only (urrent usage based on demand reading).
The billing cycle is the period between the last month’s read date and the current month’s read date. It can range from anywhere between 28 days to 34 days.
Individual customer meters are generally read around the same time each month, dependent upon the metering route. For example, if your current read date is August 1, 2011 you should expect your meter to be read around September 1, 2011. Read dates may fluctuate because of poor weather, public holidays, etc.
Please note: Customers without post office boxes may request a copy of their bill from the reception desk at our offices on Mall Drive and Pioneer’s Way.