Paying Your Bill

Payment Arrangements

1. Payment plans are made between Grand Bahama Power and its customers when the customer is unable to pay the total arrears. These plans are offered to customers who normally pay their bills on time but have run into financial difficulty.
2. The customer is asked to bring in 50% of the outstanding balance and make arrangement on the balance for a period no greater than 3 months. However, we are flexible and will work with our customers to find appropriate solutions.
3. When an arrangement is made customers must pay the amount agreed upon in the arrangement and the current charges of the new bills.
4. If after making the arrangement the customer feels that they cannot meet the agreed upon amount and the current bill, they should return to customer service to renegotiate the arrangement terms.

For your convenience, we offer multiple bill payment options, including:

• Payment at a bank and/or via Internet banking
• Via the Payment Centre at the Grand Bahama Power Company Headquarters
• Via mail and cheque drop box
• Via telephone

Payment via bank teller or Internet banking

Any local branch of Commonwealth Bank, Scotiabank, Bank of the Bahamas or CIBC First Caribbean accepts payments on behalf of Grand Bahama Power Company. For Internet banking, you will need to register with your bank to enable you to pay online. Payments made at the bank or via the Internet will be processed within 48 hours.

Payment via the Payment Centre

Visit one of our customer service representatives at the Payment Centre located at our main headquarters on the corner of Mall Drive and Pioneers Way. If you do not have your Grand Bahama Power bill or account number with you, we will be happy to print a copy of your bill at the receptionist’s desk. We accept cash, cheque and credit card payments.

Payment via Mail

You can also pay your bill by mail with a cheque or money order. Please allow 8-10 days for bill processing. Please send payments to:

Grand Bahama Power Company
Attn: Customer Service
P.O. Box F-40888
Freeport, Bahamas

If you are an international customer, please send payments to:

Grand Bahama Power Company
P.O. Box 140939
Coral Gables, Florida U.S.A. 33114

Payment via Telephone

Telephone is a payment option for customers using credit cards. You must first fill out a credit card authorization form. The completed form, along with a picture ID can be submitted via email to gb-power.com or faxed to 242.350.8943.

Please note: There is a 3% transaction fee up to a maximum of $50 on all credit card payments.

Disconnection for Non-Payment

1. Power will be disconnected when the past due amount (last bill amount) is 39 days in arrears and the arrears balance is greater than $200.
2. A disconnection fee of $30 is charged upon reconnection of the service.
3. An account that requires the use of the bucket truck or our underground crew is charged $50 upon reconnection.

Transfer of Serivce

1. A transfer of service occurs when a customer moves from one location to the next, and requests termination of the service at the original location and also transfers the deposit from the old location to the new location.
2. Customers should be aware that any balance not paid on the original location will be transferred along with the deposit.
3. Grand Bahama Power does not transfer the unpaid balance of the previous customer at the new location to the new customer at that location.