Claims Procedure

Customers are responsible to:

  • submit damage claims within fifteen working days of the related power disruption;
  • provide purchase receipts or estimates for repair or replacement of damaged equipment;
  • maintain damaged items until a GBPC’s claims inspector has had an opportunity to perform an inspection;
  • ensure their residence is properly grounded;
  • take reasonable precautions to protect their assets (e.g. unplug equipment , use surge protector, etc. ) from damage  during power disturbances.

GBPC will respond to claims within six weeks after the receipt of the completed form with required documentation.

 Customer Damage Claim Form