Below is a list of the most frequently asked questions received by our customers. If your question is not answered in this section, please use our feedback form for a speedy answer to your question.

Q: I'm building a new home and will need electric services. What do I need to do?

Please go to our Customer Service section on Services regarding Application for Service.

Q: I noticed that the trees have overgrown into the power lines. What should I do?

Please complete the Customer Feedback Form or call us at 352-6611 extensions 3004, 3006 or 3007 to coordinate with your landscape consultant to arrange a time when your power can be disconnected for trimming of trees.

Q: How do I report a power outage?

Please complete the Customer Feedback Form or contact us via our emergency lines 352-8411 or 352-6611 extensions 3004, 3006 or 3007.

Q: My night guard light is not working. How do I submit a repair request?

Please complete the Customer Feedback Form or contact us via telephone numbers 352-6611 extensions 3004, 3006 or 3007 or 352-8411.

Q: How do I get my light transferred to another new location?

Please come into our Customer Service department to request the transfer. All accounts must be brought current prior to a transfer. For rental properties you should also bring a letter from your landlord. For new homes, please see the requirements in our Application for Service section.

Q: When is cut off day?

Disconnections are made on a daily basis from Monday through Thursday.

Q: How do I get reconnected?

Once you have made full payment to the cashier, a Service Order will be issued for reconnection. Reconnections will be made between the hours of 3:00 p.m. and 10:00 p.m.

Q: What is the required deposit to initiate service?

Q. What are your business hours?

Business hours are Monday through Friday from 9:00 a.m. to 4:30 p.m.

Understanding your Residential Electric Meter

Your electric meter is designed to accurately measure the amount of electricity your home is using. At Grand Bahama Power Company, we understand how important accurate meter reading and billing is to our customers. The following information will help you understand how your meter works and how you can assist our meter readers to read and record your meter reading each month.

Something's wrong with my meter!

Q: How do I read my meter?

The correct reading is 3 4 9 4 5

Subtract your previous meter reading (or the reading from your last electric bill) from this reading. This will show how many kilowatt-hours (kWh) of electricity you have used since then.

Digital Meters

Digital meters are easier to read than the analog meters. Simply read the number displayed from left to right to determine your present meter reading. Usage is calculated in the same manner as the analog shown above. (Insert picture of digital meter) You can read your meter either daily or weekly. However, always read it at the same time of the day, so you have an accurate means of comparison.

Note: The calculated kWh used, 625, may be impacted by a multiplying factor. For most residential locations with five dial meters the multiplier is "1". For residential meters with four dials the multiplier is usually "10". For commercial and industrial accounts the multiplying factor may vary based on the installed current transformer (CT) and potential transformer ratios. You may determine your multiplying factor by referring to your bill under the notation "MULT".

Think something might be wrong with your meter? Please give us a call! Tampering with an electric meter is dangerous. Touching an energized meter socket could cause serious injury or death. Meter tampering also constitutes a criminal offense, which could result in fines or imprisonment. If you suspect a problem with your meter, please don't tamper with it! Please call our Customer Service Centre at 1-242-352-8411 or 1-242-352-6611 Ext. 2350,2352 or 2354 assistance.